PAYMENT
Shipping, Payment, Costs, and Delivery
Bank Transfer / Credit Card / Cash on Delivery / Orico Web Credit
Shipping fees are either ¥3,500 or ¥1,500, depending on the product. Additional charges may apply for remote islands.
Additional fees may apply for deliveries to Okinawa and remote islands.
Please inquire about delivery area details before placing your order, or check the information on the order form.
SHIPPING & PAYMENT
List of Shipping Fees, Eligible Items, and Payment Methods
| postage | Applicable product | Available payment methods |
|---|---|---|
|
3,500 yen (Large product) |
● Yasuragi: Standard set and body only ● Ange: Standard set and body only ● Jewel: Standard set and body only ● Berry: Standard set ● Outlet bodies / Other bodies |
● Bank transfer / Registered cash mail ● Credit card payment ● Orico Web Credit Valid only for purchases of 100,000 yen or more (tax included). |
|
1,500yen (Normal product) |
All products other than the 3,500-yen shipping fee |
● Bank Transfer / Registered Cash Mail ● Cash on Delivery (COD) ● Credit Card Payment ● Orico Web Credit Valid only for purchases of 100,000 yen or more (tax included). |
Bank Transfer / Registered Cash Mail
This is a prepayment system; after placing your order, please transfer the payment to the account specified in the confirmation email. We will begin arrangements for manufacturing and shipping as soon as your payment is confirmed. The product is designed so that even elderly customers can use it with confidence.
Cash on Delivery
This option is available only for the 1,500-yen product. Please pay the delivery driver in cash upon delivery. Kindly have the payment ready.
Credit card
Payments can be easily completed online. Payment processing is handled by CREDIX Co., Ltd., and card information is strictly protected.
Orico Web Credit
This option is available for purchases totaling 100,000 yen or more (tax included). Installment payments are also possible. Subject to credit approval.
LARGE ITEMS
Shipping fee: 3,500 yen (large item); payment details separate.
Bank Transfer / Registered Cash Mail Prepayment
Procedure Overview (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Please fill in the required information on the order form and submit your request. | |
| Order Hold Period *Within 14 days | We will send an order confirmation email to you. | Please transfer the payment to the designated account specified in the email, or send the funds via registered cash mail. |
| Order Confirmed Product Manufacturing Started | We will send you an email confirming receipt of payment and providing the earliest possible delivery date. | |
| Production period *Approximately 2 weeks to 1 month | Please contact Orient Industry via email or telephone with your preferred delivery date. | |
| Scheduling Delivery Date | We will send you an email confirming that the delivery date has been scheduled. | |
| Product Completion and Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please accept the product. |
💰 About Payment (Detailed Explanation)
Please check the order confirmation email and remit the payment to the bank account or the address for registered cash mail specified in the email.
- As this is a prepayment-based system, the product will be shipped once payment has been confirmed.
- Please note that if payment is not received within 14 days of completing your order, the order will be automatically cancelled.
- Any bank transfer fees are to be borne by the customer.
📩 Notification of Payment Confirmation and Earliest Delivery Date
Within 1 to 2 business days (excluding weekends and public holidays) of receiving your payment, we will email you to confirm receipt and provide the earliest possible delivery date.
📅 Regarding Delivery Date Selection
Please specify your preferred delivery day(s) using the order form. You can select specific days of the week, and multiple days may be chosen.
Examples: Any day except Monday; delivery on Mondays, Saturdays, and Sundays; etc.
⏰ Delivery Time Slot Selection
You may choose from the time slots listed below. Please select the time that is most convenient for you.
Morning | 12:00–14:00 | 14:00–16:00 | 16:00–18:00 | 18:00–20:00 | 19:00–21:00
📦 Estimated Delivery Time
Please allow approximately two weeks to one month for delivery, including the manufacturing period. Once payment is confirmed, we will email you with the earliest possible delivery date within 1–2 business days.
*Please note that delivery may be delayed depending on stock availability or production volume. We will notify you via email in such cases.
🚚 Delivery Carrier
We use Sagawa Express for deliveries. As they have extensive experience handling large products, you can rest assured that your order is in good hands.
📧 Shipment Notification Email
Once your order has shipped, we will send you an email containing the tracking number. You can check the delivery status on the Sagawa Express website using this number.
Credit Card Payment CREDIX Co., Ltd.
Procedure Overview (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Please fill in the required information on the order form, enter your credit card details, and submit your application. | |
| Order Confirmed Product Manufacturing Started | We will send you an email confirming your order details. At the same time, you will receive an email from the credit card payment processor, CREDIX Co., Ltd., notifying you that the payment has been completed. | |
| Production period *Approximately 2 weeks to 1 month | We will send you an email informing you of the earliest possible delivery date. | Please contact Orient Industry via email or telephone with your preferred delivery date. |
| Scheduling Delivery Date | We will send you an email confirming that the delivery date has been scheduled. | |
| Product Completion and Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please accept the product. |
💳 About Credit Card Payments
You can easily and securely pay for your purchase using a credit card simply by entering the required information online. This payment process is managed by the credit card payment service provider "CREDIX Co., Ltd." on our behalf.
🔒 Handling of Personal Information (Important Notice)
Aside from the total payment amount, no details regarding your order or personal information are disclosed by us to CREDIX Co., Ltd. Furthermore, any credit card details or personal information entered during the payment process are strictly managed in accordance with CREDIX Co., Ltd.'s privacy policy. Please use the service with confidence.
📩 Order Confirmation Emails
Once your order is complete, you will receive two emails: an order confirmation email from us and a payment confirmation email from CREDIX Co., Ltd.
*Please note that for high-value purchases, we may contact you by phone to verify the recipient's name, address, and phone number for identity verification purposes.
💰 Payment Confirmation & Earliest Delivery Date
Within 1–2 business days (excluding weekends and holidays) of your order and payment completion, we will email you to confirm receipt of payment and inform you of the earliest possible delivery date.
📅 Specifying Delivery Dates / ⏰ Delivery Time Slots
Please specify your desired delivery date using the order form. You can select specific days of the week for delivery, and it is possible to choose multiple days. Regarding delivery time slots, you may choose from the following six categories, just as with bank transfer orders.
📦 Delivery Timeframe & 🚚 Shipping Carrier
Please allow approximately two weeks to one month for delivery, including the manufacturing period. Shipments are handled by Sagawa Express, and we will provide a tracking number in the shipment confirmation email.
Orico Web Credit Purchases of 100,000 yen or more (tax included)
Orico Web Credit is available for purchases totaling 100,000 yen or more (including consumption tax). Please note that it cannot be used for purchases of less than 100,000 yen. Additionally, outlet items are not eligible.
Application Process (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Place Your Order | |
| Please apply via the Orico Web Credit application page and undergo the prescribed screening process. | ||
| Orico Web Credit Application Approved | ||
| Order Confirmed Product Manufacturing Started | We will send you an email confirming your order details. At the same time, you will receive an email from Orient Corporation notifying you that your loan application has been successfully received. | |
| Production period *Approximately 2 weeks to 1 month | We will send you an email informing you of the earliest possible delivery date. | Please contact Orient Industry via email or telephone with your preferred delivery date. |
| Scheduling Delivery Date | We will send you an email confirming that the delivery date has been scheduled. | |
| Product Completion and Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please accept the product. |
🏦 About Orico Web Credit
You can easily and securely pay for your purchase using Orico Web Credit simply by entering the required information online. Installment payment options are available, so please feel free to apply. This service is operated by Orient Corporation (Orico) on our behalf.
🔒 Handling of Personal Information (Important Notice)
Aside from the total payment amount, no details regarding your order or personal information are disclosed by us to Orient Corporation. Furthermore, any personal information you enter during the Orico Web Credit application process is strictly managed in accordance with Orient Corporation's privacy policy. Please use the service with confidence.
📩 Order Confirmation Emails
Once your order application is complete, you will receive two emails: one from us confirming the order and another from Orient Corporation confirming the completion of the credit application process.
*Note: For high-value purchases, we may contact you by phone to verify the recipient's name, address, and phone number for identity confirmation purposes. We appreciate your understanding.
💰 Payment Confirmation & Earliest Delivery Date
After your order and the Orico Web Credit screening are finalized, we will email you within 1–2 business days (excluding weekends and holidays) to confirm receipt of payment and provide the earliest possible delivery date.
📅 Specifying Delivery Date / ⏰ Delivery Time Slot
Please specify your desired delivery date using the order form. You can select specific days of the week for delivery, including multiple options. For the time slot, you may choose from the following six categories, just as with bank transfers:
Morning | 12:00–14:00 | 14:00–16:00 | 16:00–18:00 | 18:00–20:00 | 19:00–21:00
📦 Delivery Timeframe / 🚚 Delivery Carrier
Please allow approximately two weeks to one month for delivery, including the manufacturing period. Deliveries are handled by Sagawa Express; we will provide a tracking number in the shipment completion email.
STANDARD / SMALL ITEMS
Shipping fee: 1,500 JPY (billed separately; see details)
Bank Transfer / Registered Cash Mail Prepayment
Procedure Overview (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Please fill in the required information on the order form and submit your request. | |
| Order Hold Period *Within 14 days | We will send an order confirmation email to you. | Please transfer the payment to the designated account specified in the email, or send the funds via registered cash mail. |
| Order Confirmed Preparing for Shipment *Within 7 business days | We will send a notification email to the customer confirming receipt of payment. | |
| Product Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please accept the product. |
💰 Payment Information
Please check your order confirmation email and remit payment to the bank account or cash-by-registered-mail address listed therein.
Payment is required in advance; products will be shipped once payment has been confirmed.
Please note that orders will be automatically cancelled if payment is not received within 14 days of order placement.
📩 Payment Confirmation & Earliest Delivery Date
Within 1–2 business days (excluding weekends and holidays) of receiving your payment, we will email you to confirm receipt and provide the earliest possible delivery date.
📅 Specifying a Delivery Date
Please specify your desired delivery date using the order form. You may select specific days of the week for delivery; multiple days can also be chosen.
Examples: Any day except Monday; delivery requested on Mondays, Saturdays, and Sundays, etc.
⏰ Specifying a Delivery Time Slot
You may choose from the following time slots:
Morning | 14:00–16:00 | 16:00–18:00 | 18:00–20:00 | 19:00–21:00
*Please note that the 12:00–14:00 time slot is not available.
🚚 Delivery Carrier
Deliveries are handled by Sagawa Express. We will provide a tracking number in the shipment confirmation email so you can check the delivery status.
Cash on Delivery Pay in cash upon delivery
Procedure Overview (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Please fill in the required information on the order form and submit your request. | |
| Order Confirmed Preparing for Shipment *Within 7 business days | We will send an order confirmation email to you. | |
| Product Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please pay the delivery driver upon delivery of the product. |
💰 Payment
Please pay the delivery driver in cash upon delivery. To ensure a smooth transaction, we kindly ask that you prepare the exact amount if possible.
📦 Delivery Timeframe
Your order will be delivered within two weeks of completion.
*Please note that delivery may be delayed depending on stock availability. We will notify you via email in advance should this occur.
📅 Specifying Delivery Dates & ⏰ Time Slots
Please specify your preferred delivery date using the order form. You may select specific days of the week for delivery, including multiple days. You can also choose from the following five time slots:
Morning | 14:00–16:00 | 16:00–18:00 | 18:00–20:00 | 19:00–21:00
🚚 Delivery Carrier
Deliveries are handled by Sagawa Express. We will provide your tracking number in the shipment confirmation email.
Credit Card Payment CREDIX Co., Ltd.
Procedure Overview (Detailed Explanation)
| Flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Please fill in the required information on the order form, enter your credit card details, and submit your application. | |
| Order Confirmed Preparing for Shipment *Within 7 business days | We will send you an email confirming your order details. At the same time, you will receive an email from the credit card payment processor, CREDIX Co., Ltd., notifying you that the payment has been completed. | |
| Product Shipment | We will ship the product and send a shipment confirmation email (including the tracking number). | |
| Delivery completed | Please accept the product. |
💳 Credit Card Payment
You can easily and securely pay for your purchase using a credit card simply by entering the required information online.
🔒 Handling of Personal Information
Aside from the total payment amount, no details regarding your order or personal information are disclosed by us to CREDIX Co., Ltd. Credit card information is strictly managed in accordance with CREDIX's terms and conditions.
📩 Order Confirmation Emails
You will receive an order completion email from us and a payment completion email from CREDIX.
*For high-value items, we may contact you by phone to verify your identity.
📦 Delivery Timeframe & 🚚 Shipping
Delivery will be made within two weeks of payment completion. Shipping is handled by Sagawa Express, and you may select your preferred delivery time slot from the five categories listed above.
Orico Web Credit Purchases of 100,000 yen or more (tax included)
This offer is valid only for purchases totaling 100,000 yen or more (tax included). Outlet items are excluded.
Procedure (Detailed Explanation)
| flow | Our response | Procedures to be completed by the customer |
|---|---|---|
| Place Your Order | Place Your Order | |
| Please apply via the Orico Web Credit application page and undergo the prescribed screening process. | ||
| Orico Web Credit Application Approved | ||
| Order Confirmed Production Started *Within 2 weeks | We will send you an email confirming your order details. At the same time, you will receive an email from Orient Corporation notifying you that your loan application has been successfully received. | |
| Product Shipment | We will ship the product and send a shipment confirmation email to the customer. | |
| Delivery completed | Product Receipt |
🔒 Handling of Personal Information
Your personal information will not be disclosed to Orient Corporation.
💰 Payment Confirmation & Earliest Delivery Date
We will notify you via email of the earliest delivery date within 1–2 business days after the screening process is complete.
🚚 Delivery
Delivery will be handled by Sagawa Express. You may select a delivery time slot from the five options listed above. We will provide a tracking number in the shipment confirmation email.
CANCELLATION / RETURN
About Returns and Cancellation Fees
Due to the nature of these products, returns are not accepted after the package has been opened. Our products are made to order based on your selections. In general, cancellations for customer convenience after production is complete are nonrefundable.
Due to the nature of the product, returns are not accepted once the packaging has been opened. Our products are semi-custom items manufactured according to customer specifications.
As a general rule, refunds are not available for cancellations made due to customer preference after the product has been completed.
However, we do accept cancellations within one week of payment completion. *If a payment processing fee was incurred, the refund amount will be the total paid minus that fee.
For cancellations made after one week has passed, a cancellation fee of 5% of the product price (or 10% for credit card payments) will be charged.
*If the product price is 70,000 yen or less, a flat-rate cancellation fee of 3,500 yen (or 7,000 yen for credit card payments) will be charged.
- Shipping fee: 3,500 JPY / 1,500 JPY
Additional charges: Separate fees apply for Okinawa, Hokkaido, and remote islands.
Bank transfer/Registered mail: Payment required within 14 days; orders will be cancelled if payment is delayed.
Orico Web Credit: Available only for purchases of 100,000 JPY (tax included) or more.
Cancellation fee: 5% or 10%; fixed rates apply for amounts of 70,000 JPY or less (3,500 JPY / 7,000 JPY).
Please feel free to contact us.
We will respond with the utmost sincerity.
Our expert staff will provide attentive support, from helping you select products to offering gift suggestions.