特定商取引法に基づく表示
LEGAL NOTICE
Disclosures Based on the Act on Specified Commercial Transactions
In accordance with Article 11 of the Act on Specified Commercial Transactions (Advertising for Mail-Order Sales), we hereby disclose information regarding the business operator, payment, delivery, returns, and other terms and conditions.
This page contains the statutory disclosures required for mail-order sales. Please be sure to review this information before placing an order. If you have any questions, please contact us at "order@orient-doll.com".
Business information
| Business Operator | Orient Industry |
|---|---|
| Person in Charge | Yuya Okamoto |
| Address | Suguru Bldg. 3F, 5-23-11 Ueno, Taito-ku, Tokyo 110-0005 |
| Contact Information | Tel: 03-3832-4832 |
| Email Address | order@orient-doll.com |
*Service hours, closed days, etc., are subject to change.
About Sales and Products
| Sales Price | Set for each product; the sales price (including consumption tax, etc.) is displayed on the relevant product page. |
|---|---|
| Charges Other Than Product Price | Bank transfer fees (for bank transfers) Communication/mailing costs (for registered cash mail) Shipping fees (set for each product) |
| Payment Methods | Bank transfer (prepayment), registered cash mail (prepayment) / Cash on Delivery (COD) / Online credit card payment |
| Payment Timing | Bank transfer/Registered cash mail (prepayment): Within 14 days of order confirmation. Cash on Delivery (COD): Upon delivery of the product. |
| Product Delivery Timing | Made-to-order items: Within 2 weeks to 1 month after payment confirmation. Other items: Within 2 weeks of order confirmation (subject to stock availability). |
*Delays may occur due to weather, traffic conditions, etc.
About Returns
| Cancellation Fee | Due to the nature of the product, returns are not accepted once the packaging has been opened. Cancellations are permitted within one week of payment completion, subject to certain conditions. |
|---|---|
| Return Shipping Costs | Customer's responsibility |
| Return Deadline | Please contact us within 8 days of product delivery. |
| Defective Product Exchange | We will replace items with initial defects at our expense (within 8 days of delivery). |