購入までの流れ
PURCHASE PROCESS
How to Purchase
Here are the steps from placing your order to receiving it.
Select a product
Product detailsSelect an option
Contents confirmedCheck in cart
Quantity/ContentsCheckout (Select delivery address, payment method, etc.)
Confirm OrderOrder Confirmation Email → Payment Confirmation & Earliest Delivery Date Notification
EmailManufacturing → Shipment → Receipt
Tracking includedFrequently Asked Questions
FAQWill I receive an email after placing an order?
Once your order has been placed, you will receive an "Order Confirmation Email" notifying you that the order is complete.
Please let me know the payment methods and payment deadlines.
The following payment methods are available:
・Bank transfer / Cash by registered mail
・Credit card / Orico Web Credit
Please check the order confirmation email and make your payment according to the instructions provided therein.
*Payment is required in advance; the product will be shipped after payment is confirmed.
*Orders will be cancelled if payment is not received within 14 days of order completion.
When will I receive confirmation of payment and notification of the earliest delivery date?
Within 1 to 3 business days of receiving your payment (excluding our regular holidays on Fridays, Saturdays, and Sundays), we will notify you via email to confirm receipt and provide the earliest possible delivery date.
Can I specify the delivery date and time?
Please specify your preferred delivery date using the order form. Please select the day(s) of the week for delivery (multiple selections allowed).
(Examples: Any day except Monday; delivery on Mondays, Saturdays, and Sundays; etc.)
Please select a delivery time slot from the options below:
・Morning ・12:00–14:00 ・14:00–16:00 ・16:00–18:00 ・18:00–20:00 ・19:00–21:00
How will I be informed of the delivery time (number of days until delivery)?
We will notify you via email of the earliest possible delivery date within 1 to 3 business days (excluding Fridays, Saturdays, and Sundays) after payment is confirmed.
*If the delivery is delayed due to stock availability or other factors, we will inform you in advance via email.
Which delivery company do you use?
The delivery carrier is Sagawa Express.
Can I track the shipment after it has been sent?
Once the shipment has been dispatched, we will notify you of the tracking number via email. You can check the delivery status on the Sagawa Express website using this number.
Can I return the item or cancel the order (and get a refund)?
Due to the nature of the product, returns are not accepted once the packaging has been opened. Our products are semi-custom items manufactured according to customer specifications.
As a general rule, refunds are not available for cancellations made due to customer preference after the product has been completed.
However, we do accept cancellations within one week of payment completion.
For cancellations made after one week has passed, a cancellation fee of 5% of the product price (or 10% for credit card payments) will be charged.
*If the product price is 70,000 yen or less, a flat cancellation fee of 3,500 yen (or 7,000 yen for credit card payments) will be charged.
Shipping, Payment, and Delivery
PaymentWe provide detailed information regarding payment methods, shipping costs, and delivery schedules.
Click here for an estimate of the earliest delivery date.