Frequently Asked Questions
How should I maintain the doll’s body?
Keep the silicone body clean at all times.Silicone products tend to have a natural stickiness.This makes them prone to collecting dust and debris.Applying baby powder can help reduce stickiness and provide a smooth skin texture.However, the baby powder will eventually wear off, so regular maintenance is recommended for continued comfort.If the body gets dirty, gently wipe it with a soft, damp cloth to remove dirt, then apply a thin layer of baby powder.
How should I store the doll?
For both soft vinyl and silicone dolls, avoid humid environments. Store the doll either in a relaxed seated position on a cushioned chair or lying down on a soft bed or surface.
How will the sender’s name and product name appear on the shipping label?
Normally, the sender's name on the shipping label will be "Orient Industrial," and for large products, the product name will be "Health Equipment," and for small products, it will be "Parts." However, these can be changed as per your preference, so please specify your choice in the order form.
I have scratched my silicone product. What should I do?
For small scratches under 3 cm in length and 1 cm in depth, you can repair it yourself using the included repair kit.If the damage is larger than the above or if part of the product is severed, the repair kit may not be sufficient. We recommend considering a professional repair.
Please follow the instructions included in the repair kit for the proper repair method.
Is oral sex possible?
There are no products with functional oral features.
Regarding product use
The way you use the product is up to you, but please note that we do not accept orders for commercial purposes (such as rental or resale). Thank you for your understanding.
Use of Images and Text
Using our product images or text for commercial purposes without prior permission is strictly prohibited.
What about the doll’s private parts (hole parts)?
Our hole parts are designed with legal compliance in mind, so their appearance is not highly realistic. They are made from flexible and stretchable materials, and the interior of the cylindrical parts is textured with small ridges for added sensation.
Care instructions:
After use, please carefully wash the interior with soap or a mild detergent and water, ensuring it is thoroughly dried. Once cleaned and dried, the hole parts can be reused.
Important:
Since the hole parts come into direct contact with the skin, please ensure regular replacement as part of your hygiene management at your discretion.
What is color transfer?
Color transfer refers to the phenomenon where dyes from clothing seep into and stain the surface of a product. This commonly occurs when the product comes into direct contact with certain types of materials, such as post-dyed fabrics (like denim or other items that may bleed color when washed), synthetic resin-based fabrics, or rubber parts used in garments. Since clothing comes in a wide variety of materials, it's difficult to identify every type that might cause color transfer. However, special caution should be taken with dark-colored items, garments without washing labels, or any of the materials mentioned above.
Where should I send the product for repairs or return?
For repairs or return home service, please contact us by phone or email at the following:
Orient Industry, Manufacturing Department
TEL: 03-3697-7696
Customer Service
order@orient-doll.com
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