Repair costs and duration vary depending on the condition of the product. First, please contact our manufacturing department by phone (03-3697-7696) or email our customer service

(order@orient-doll.com) to inquire about the repair details.Based on the information provided, we will send you an estimate.Once you confirm and agree to the estimate, please send the product to us.After inspecting the product, we will create and send you a formal estimate.After confirming and agreeing, the repair will proceed.

Note:
1.To ensure the estimate is as accurate as possible, please provide detailed information about the condition of the product. If possible, include images clearly showing the damage—this will help improve the accuracy of the estimate.

2.When requesting a repair, please include the purchase date along with your name, address, and phone number as used at the time of your original order.

3.We do not accept repair or support requests for second-hand (used) products.